For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us.
We have multiple distributors so your order may come separately depending on availability of items at a given distributor. Your order is automatically forwarded to the next warehouse in line until your complete order has shipped. You do not pay additional shipping if your order has to ship from more than one warehouse due to a back-order condition
Your order will 98% of the time ship the next business day that you order the product, if the order is submitted Sunday through Thursday before our 8:30 pm EST deadline. The warehouses are closed on weekends and do not ship. UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather. Please note that the shipping options you choose take effect on the day the item ships, not the day you order. For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday. If you pay for next day shipping, you should receive it by Tuesday. In some cases, the item you order may be found to be out of stock at the warehouse. We will forward to another warehouse as quickly as possible. This happens rarely, but due to fluctuating stock levels of popular products, we try to forward your order to the best warehouse best able to fulfill your order. We cannot control delivery errors, especially if your address is not 100% complete.
Without prior approval thePleasureOutlet.com does not reimburse for return shipping costs. Those shipping costs should not exceed the cost you paid for shipping. If you need a replacement immediately, call us, do not ship next day air and expect reimbursement for that. If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.
If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return if you provide us with detailed accurate measurements that we can add to the site.
In your return package please include:
- The packing slip
- A note telling us what the problem was
- A note stating whether you would like a refund or an exchange for another item.
- If you do not include a note, you may not be refunded!
Please allow up to 1-2 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services. |
